Our Commitment to Security
At Diamonds By Emma, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the Diamonds By Emma website.
When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology, the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.
We are a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net website.
Credit Card Ordersc
We are usually able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with Diamonds By Emma is complete.
Signature Requirements for Delivery
For your protection, Diamonds By Emma insures and registers all items for their full value. Diamonds By Emma requires that all deliveries must be made to a physical business or home address. We also require an adult to sign for the delivery.
Diamonds By Emma Privacy Guarantee
Sharing your Information with Third-Parties
As a policy, Diamonds By Emma does not sell, trade or rent your personally identifiable information to third-parties. However, Diamonds By Emma may combine the non-personally identifiable information you provide to Diamonds By Emma with information that is publicly available, collected through data collection devices and/or information that is received from Diamonds By Emma’ partners, affiliates or other third parties to improve the Diamonds By Emma website. Diamonds By Emma reserves the right to share such aggregate information with third parties for that sole purpose, as well.
Child Protection Act
Diamonds By Emma does not knowingly collect personal information from children under the age of 13. In the event that Diamonds By Emma ever does so, we will strictly comply with the Children’s Online Privacy Protection Act.
If you provide Diamonds By Emma with personally identifiable information, this information may be used to provide you with information regarding Diamonds By Emma and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our website’s content, layout and services. These uses improve and customize our interactions with you.
If you contact a customer service representative or jewelry consultant and provide personally identifiable information to the consultant or submit a request through our Website, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.
In addition to the uses set forth above, if you place an order with Diamonds By Emma, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.
We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users’ demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our website and our marketing programs.
Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Partners, Affiliates, and Service Providers
We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Diamonds By Emma, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Diamonds By Emma. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction.
Feedback and Testimonials
If you provide feedback or testimonials on the website or on Diamonds By Emma products or services, we may post this feedback or testimonial, including personally identifiable information, on the website or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.
Your personally identifiable information may be stored and processed in the United States or any other country in which Diamonds By Emma or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country.
When you visit our website, Diamonds By Emma collects your IP address to assess, diagnose problems, and improve functioning of our website, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session within our website. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.
Data Collection Devices, such as Cookies and Web Beacons
Diamonds By Emma Web pages may also contain electronic images known as Web beacons. These Web beacons allow Diamonds By Emma to count users who have visited certain Web pages or to deliver co-branded services. Diamonds By Emma may also include Web beacons in its email messages in order to determine whether the message has been opened or acted upon.
Links to Other Websites
Updating Your Information
If you would like to update or revise your personally identifiable information, please contact us at firstname.lastname@example.org or contact one of our customer representatives at 1-855-467-4647.
Your California Privacy Rights
California Residents – If you are a resident of California, in addition to the rights set forth above, you have the right to request information from Diamonds By Emma regarding the manner in which Diamonds By Emma shares certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information: (1) the categories of information Diamonds By Emma disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received that information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed. Diamonds By Emma may provide this information in a standardized format that is not specific to you.
Changes to this Policy
Diamonds By Emma may change this Policy from time to time. If we make changes, we will notify you by revising the “last updated” date located below, in some cases we may provide you with a more prominent notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.
Questions or Comments