FAQ - Frequently Asked Questions
What is an Emma Diamond Alternative?
Emma Diamond Alternative are diamond simulants that are grown in a lab. To the naked eye, they are identical to mined diamonds; but have a different chemical compound. They cut glass, and most jewelers, cannot tell the difference between a Emma Diamond Alternative and a mined diamond.
Is an Emma Diamond Alternative a real diamond?
The answer is No, however the Emma Diamond Alternative is one of the best diamond simulants that exists today. They resemble diamonds beautifully and they are visibly beautiful just as colorless mined diamonds. Our Emma Diamond Alternatives are grown in a lab under perfect circumstances, making them ideal in the criteria cut, color, and clarity by which mined diamonds are graded. Simply put, they look and wear as diamonds, but they are not diamonds chemically.
Is the Emma Diamond Alternative the same as cubic zirconia (CZ) ?
The answer is a definite No. Our Emma Diamond Alternative is different from CZ in chemical composition, physical properties, and visual characteristics. They are much closer to mined diamonds visually and in the manner in which they wear.
CZ is more brittle than a diamond and, therefore, more susceptible to breakage from impact. If hit hard enough, a cubic zirconia can break into pieces. However an Emma Diamond Alternative lasts a lifetime, without getting any chips or cracks and its brilliance will last forever, we guarantee it.
Does your Jewelry come with a certificate of authenticity ?
Yes, all of our Emma Diamond Alternative Jewelry products come accompanied by a certificate of authenticity at no extra charge to you.
Do you offer center stone upgrades?
Yes, we offer lifetime center stone upgrades. Contact us by phone or email at firstname.lastname@example.org, include your full name, phone number and order orignal order number, whenever you wish to upgrade to a larger center stone and we will be glad to guide you with options and pricing.
How do I clean my Emma Alternative Diamond jewelry?
Cleaning your Emma Diamond Alternative jewelry is easily done at home, just like diamonds. Simply soak your ring in warm water with a mild soap and gently scrub with a soft toothbrush or cloth, paying attention to clean those hard to reach areas. Once clean, rinse off any soap residue and dry with a lint-free cloth for a freshly sparkling jewelry.
What if I don’t know my ring size?
If you need additional time to find the correct ring size, you can still place your order and select the N/A option on the ring size menu which means NOT AVAILABLE, and provide us with your ring size within 72 hours of placing your order. You can also use our ring size chart by clicking here or contact us for additional help at email@example.com
Are you only online or do you also have a showroom?
We actually only exist online and for good reason, because being so we are able to offer extremely low prices and serve a larger customer base, however if we existed in a store, then like many other stores we would have been forced to offer higher prices to cover a higher overhead and more employees, then we would not be able to offer the excellent service, and prices that we offer now.
Do you ship internationally?
Yes, we ship to the United kingdom, Canada and other international destinations. All customers will receive a tracking number via email when their order ships out from our facility and since our products are of high value, a signature is required upon delivery.
Customers that are located outside the USA. will need to pay for duties, taxes, customs fees and other charges or fees that are incurred by importing products into the country of destination.
We highly recommend that you inquire in advance of ordering at your local customs office to determine if there will be any additional fees involved and how much. Please keep in mind If an international shipment is refused at any point during the customs process, once the package has been returned to us, the customer will receive a credit for the amount of the item(s), less any and all duties and taxes imposed, and shipping costs paid to retrieve the package.