30 DAY RETURN POLICY

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Hours Of Operation
Unless otherwise noted, hours are:

Mon-Thurs 9:00am – 5:00pm
Pacific Time Fri- 9:00am – 4:00pm
Sat-Sun Closed
info@DiamondsByEmma.com

The Emma Lifetime Stone Guarantee

I guess we believe in treating our customers the old fashion way, and for that exact reason we guarantee that with normal wear and proper care, your Emma Diamond Alternative should never crack, chip or discolor in any way shape or form, we guarantee it. If there is ever any concern with your stone whatsoever, we’ll fix it or replace it for free, you have our word. Any questions, be sure to contact one of our jewelry specialists and if needed they will instruct you to ship your product to us and we’ll take it from there.

Keep in mind that if another jeweler. other than us, works on your ring or Jewelry, or sets a stone, the above warranty will be voided.

Also if there are any missing stones due to normal wear and tear are not covered under the Lifetime Stone Guarantee, however we will be glad to replace the missing stones for just the cost of the stone and setting fee.

The Emma Lifetime Stone Guarantee covers the Emma Diamond Alternative itself, however Metalwork such as remaking, rebuilding or retipping prongs etc is not covered under the Emma Stone Guarantee.

Our 30 Day Return Policy

We are super confident that you’re going to fall in love with your Emma Diamond Alternative Jewelry, therefore If you decide not to keep your jewelry, you can return your item within 30 days to receive a full refund.

It’s easy, contact one of our consultants for a Return Merchandise Authorization (RMA) number, which will also include return instructions. All returns must be in new condition with all original packaging and documentation or would not be eligible for a refund.

Returns must be postmarked within 30 days of receiving your order.
Clearance items are subject to a restocking fee of 20% of the purchase price.
If any additional fees were paid for special expedited shipping, they are non-refundable.
Clearance items are not covered under our normal returns and guarantees policy. Engraved items are only eligible for an exchange.

Our Exchange Policy

We want every single one of our customers to be fully satisfied with their purchase and choice of Jewelry. That’s why we offer a 30-day exchange policy. After receiving your original product, you can exchange it for another product of the same price within 30-day, minus resizing fees.If, after the exchange, you decide not to keep the jewelry, you may simply return the product for a refund minus a restocking fee of 25% of the original purchase price.

Free Insured U.S. Shipping

All U.S. orders over $100 USD are shipped free & signature is required upon delivery. If you are in need of expedited shipping, please contact us.We offer a few different shipping methods for our international customers. Any duties, taxes, or fees charged by your country or local customs office is the responsibility of the customer at the time the package is received.

Conflict-Free

Emma Diamond™ alternatives are better for the environment because they are not mined. They are created by conflict-free manufacturing processes by trained professionals and in controlled environments.